EMOTIONAL MATURITY
FATTORE DETERMINANTE PER IL SUCCESSO PROGETTUALE
Emma and Matthew Rosenberg Colorni Coscia
Recent studies on projects show how the emotional maturity of people, team and organization around them is a key factor in the success of projects.
Being able to use the emotions is a skill essential for the Project Manager and Executive for all involved to ask for, select and execute initiatives.
The Chaos Report ®
® In 2006, the Chaos Report published by the Standish Group ® highlighted as primary factors for the success of projects in order:
a) involvement of users,
b) the involvement of top management,
c) clear view of the results to be obtained and
d) proper planning.
Two years later, the most recent edition of the study lists the top three unchanged while the fourth appeared "emotional maturity" , to precede the more traditional topics such as proper planning and knowledge of project management methodology.
What is emotional maturity?
While we are accustomed to have tools to guide us in planning and to consider learning the project management methodology is not yet obvious to everyone that even the competenze emozionali possono essere imparate attraverso un percorso codificato e che di fatto anch’esse sono parte indispensabile della professionalità necessaria a gestire un progetto.
Maturità emotiva significa saper utilizzare le emozioni per comunicare meglio invece che tentare di soffocarle, negarle, controllarle o gestirle.
Le emozioni infatti sono portatrici di informazioni preziosissime : usarle significa essere in grado di riconoscere e comunicare i messaggi che ci recano. Gestire o controllare le emozioni al contrario comporta la perdita di tali informazioni.
Fino a qualche tempo fa si riteneva che le emozioni costituissero un disturbo alla coscienza, alla possibilità di ragionare efficacemente e di make good choices.
for fifteen years, however, emotion is recognized as a form of intelligent computation that emerges from a number of conditions and a system of relational rules.
Since our assumptions are almost always made unconsciously, and because we have not been investigated by the relational rules that direct our attention, almost always experience the emotions as something that happens to us, and not as an area where we can exercise our response-ability (ability to respond).
Responsibility: power and freedom to recover
responsibility, which also means power and freedom, we dunque studiare come funziona l’emozione riconoscendo i presupposti su cui si fonda ed accorgendoci del modo con cui dirigiamo automaticamente la nostra attenzione nel pensare e nell’agire.
Usare questa competenza permette di negoziare, di condividere la realtà, di accordarsi sul rapporto fra mezzi e scopi, di concentrare pensieri e azioni sul fine desiderato, di risolvere creativamente i conflitti esistenti evitando di crearne di nuovi.
In definitiva permette di raggiungere efficacemente i propri obiettivi e dunque di vivere meglio.
Il 68% dei progetti fallisce per problemi comunicativi o metodologici
Il Chaos® Report stima inoltre che nel 2008 il 68% dei progetti soccombe problems caused in large part to methodological shortcomings or communication.
Most of us have the feeling that a large portion of the working day is spent in unproductive relationships, positions of power or to defend their image.
Recognizing these dynamics, one realizes that, as can be large and clear this feeling, the amount of waste remains very undervalued.
The same corporate communication consists of a number of vicious circles related all'offendersi: not only most of the talk, but also the procedures, documents, entire structures, meetings and other rituals are often carried around mechanisms offense creating the impression often shared, to be in a 'theater'.
Knowing the mechanisms that generate offense, and keeping this as a model, it becomes possible recognize and learn to use every other emotion . Knowing how to recognize the offense is then a discriminating essential to the success of projects, and one of the most fruitful ways for their improvement.
How to use emotions in the projects?
Every emotion informs us about how we are observing a situation, ie:
a) what our point of view
b) what are the meanings we attach unknowingly what we see
c) what the dynamic interpretation is internal to us that social
When you are not able to explain negotiate and review the three previous points are common unproductive or, worse, destructive.
This is true in any context, but it is amplified even for those who come to work in design within a hierarchical organization: the traditional communication structures based 'on the stick and carrot' typical hierarchical organizations lose their meaning for Project Manager, for most of the projects, has neither the one nor the other.
In fact, the project team to ensure success, must abandon the hierarchical structure and assume a configuration agile 'to amoeba', in order to be able to cope with the unpredictability of the context and provide essential feedback and fast.
The organization therefore requires new skills and new ways of communication based on mutual recognition and appreciation of the emotions, especially in the design world.
A cognitive process in 3 dimensions
E 'therefore useful to follow a path well-tested on three levels:
- Recognize what it is and how it works
emotion - Learn how to trace this to his assumptions
- Learning to negotiate the conditions to share the reality and the ways and means of change. With the deepening
bibliographic and using training programs or Emotional Coaching, the project manager can acquire the basics of emotional competence.
They fall further and may subsequently exercised independently. Further information and bibliography
Anyone wishing to explore these issues and can refer to the works of Antonio Damasio for the neurology of emotion, Bateson for their epistemological function and Maturana and Varela to the autopoietic dynamics of cognition. Krishnamurti gives us an example of a human being who has learned to use emotions very well, but the books that collect his speeches do not have a structure immediately retrace. For a practical approach is some indication in Marianella Sclavi "art of listening and possible worlds," is also very practical Marshall Rosenberg, who writes about Nonviolent Communication. In
"Working without offense" author Emma Rosenberg Colorni you can find the description of a road scrolled through, and therefore this is the book recommended to enter the study of the form of emotions and using them to communicate well.
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